Urban Flavors DC (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, and safeguard your information when you use our cannabis delivery services and associated platforms, including our website, mobile applications, and communication channels such as SMS, email, and social media.

1. Information We Collect

a. Personal Information

We may collect personal information you provide to us, including:

• Name
• Date of birth (to verify age requirements)
• Address (for delivery purposes)
• Phone number
• Email address
• Payment information (e.g., credit/debit card details, billing address)
• Government-issued identification (to comply with legal requirements for cannabis purchases).

b. Non-Personal Information

We may collect non-identifiable information, including:

• Device and browser information
• IP address
• Location data (for service optimization)
• Usage data (e.g., pages visited, time spent on the platform).

2. How We Use Your Information

We use the information we collect for:

• Order Fulfillment: Processing and delivering cannabis orders.
• Legal Compliance: Verifying age and identity as required by law.
• Marketing and Communication: Sending promotions, updates, and offers via email, text, or social media (with consent).
• Service Improvement: Enhancing our website, mobile application, and delivery process.
• Fraud Prevention: Detecting and preventing unauthorized access or illegal activity.

3. Sharing of Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third-party vendors (e.g., payment processors, delivery partners) for order fulfillment and operational purposes.
• Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.
• Marketing Partners: Only with explicit consent for joint promotional activities.

4. SMS, Email, and Social Media Communications

a. A2P Compliant Messaging

We adhere to Application-to-Person (A2P) messaging compliance standards. By opting in to receive text messages, you consent to:

• Receiving transactional messages related to your orders (e.g., delivery updates).
• Receiving promotional messages (if you’ve opted in).
• A clear opt-out option in every message. Reply STOP to unsubscribe at any time.

b. Email and Social Media

We may use your email address and social media interactions for marketing and engagement. You can unsubscribe or adjust your preferences through the provided links in our communications.

5. Age and Legal Compliance

Urban Flavors DC complies with all local and federal laws regarding cannabis sales. You must be 21 years of age or older to access our services. We do not knowingly collect information from minors.

6. Data Security

We implement robust security measures to protect your information, including encryption, secure servers, and regular audits. While we strive to ensure your data’s safety, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights and Choices

a. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

b. Opt-Out Options

• Text Messaging: Reply STOP to any text message to opt-out.
• Emails: Use the “unsubscribe” link in marketing emails.
• Cookies: Adjust your browser settings to manage cookies and tracking.

8. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of these websites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: Support@urbanflavors.us
• Phone: (202) 948-6152

By using our services, you acknowledge that you have read and understand this Privacy Policy. Your continued use constitutes acceptance of its terms.